After meandering for months with a website that doesn’t lead anywhere, we’re replacing it with one that may. This is about more than self promotion. We want to broadcast our wavelength in ways that people can easily discern and engage.
People? What people? As recent followers of Aaron Crumm at University of Michigan, we no long say people without qualification. People don’t even exist unless they’re particular people whom we understand and who have reasons to want us.
Therefore we are designing our new website specifically for four types of people:
Those whom we’ve met and made curious. (“What is this startup that I can’t pronounce?”)
Those who know us well enough to consider investing. (“If I give them money will they fritter it away?”)
Those who want to do business with Humaginarium as employees or contractors. (“Hey I love what you’re doing, will you pay me to do it too?”)
Those who just want the latest news about Humaginarium. (“They’re creating a new website? BFD!)
Aaron, if you are reading this, know that our new home page features little more than a big fat question: “What brings you here?” It’s actually a multiple choice question with four answer options. There’s no “none of the above.” When people show up who, for example, are poking around the Internet with nothing much on their minds, we ignore them. We’re a little like a clerk behind the counter at Brooklyn Bagel.
The new website has a designed look that will be as hard to perceive as our name is to pronounce. The look is inspired by suprematism (look it up). Our choices of typography are likewise inspired by early 20th Century arts and crafts: Priori Sans Alt in our logotype and Neue Kabel everyplace else.
Because we understand the people we are designing for, we expect them to spend less than 30 seconds deciding whether our website is a waste of time and attention. So our text is very short, though much longer than advertising copy.
The website will go live in April. When it does, look it over and click the icon in the upper right of any page. That’s how to send feedback and suggestions, which we will deeply appreciate.
We’ve begun looking for a genie in a bottle. Startups are all about overcoming obstacles, so we’re optimistic. We’re also stymied.
Many see things and ask “Why?” Sometimes I see things and ask “WTF?” That happened last week in I-Corps, a program by the National Science Foundation for entrepreneurs who want to commercialize science.
Background. Humaginarium first tried to join I-Corps in 2016 but was stymied by a stipulation: academic teams only. Three of the four in our fellowship have taught in universities, one has performed large-scale, funded, postdoctoral research, and all are probably too smart for our own good (like most academics). However we’re not an academic team. So Humaginarium did not join I-Corps in 2016.
That stipulation changed in 2017 when NSF quietly announced “Phase 0” (zero). This is 2G I-Corps that admits non academic teams. We stepped up!
Phase 0 is an on ramp to Phase 1, a funded NSF SBIR activity that tests the feasibility of innovations. In a manner of speaking, in Phase 0 we determine if the world wants what we’ve imagined. In Phase 1 we figure out how to build it.
In February 2018 Humaginarium completed a Phase 0 prerequisite named Introduction to Customer Discovery at the University of Michigan. It was terrific! With encouragement from organizers we applied for Phase 0. Then we were stymied again.
Phase 0 teams must bring an “industry mentor” to the program. We found a good one, but he was rejected. Why? Because he was able to commit 60 hours to mentoring, rather than the required 105 hours, during our 6-7 week activity. He was able to spend four days, rather than the required seven days, in remote meetings and travel.
In addition to spending all that time, our mentor must be a senior professional with expertise and connections in industries of interest to Humaginarium: entertainment, health, life science, education. But a mentor isn’t employed or paid by Humaginarium or NSF. There is no compensation.
We’ve begun looking for this genie in a bottle. Startups are all about overcoming obstacles, so we remain optimistic though we’re stymied. Again.
Our mission is not to sell trinkets and gadgets, but to help people enjoy more of their birthright.
Who runs Humaginarium? Are they founders? Leaders? Executives? Directors? An operating committee? These words say something about the actual team, but not enough. A much better word is Fellowship.
Fellowship is more than working together. It connotes camaraderie and shared values, trust, style, mutual respect, and synergy wherein the whole is greater than the sum of its parts. Humaginarium is a Fellowship.
Like the Fellowship of the Ring, our cohort is on a risky quest. Like the Taliesin Fellowship, we’re devoted to learning. Here’s a roll call.
Dave Walker is our chief technical officer. He’s a software engineer and program manager, with decades in the video game industry. Dave makes stuff.
Ramiro Atristain is our chief financial officer. He’s an analyst and planner, with decades in investment and commercial banking. Ramiro counts stuff.
Alan Klevens is our chief commercial officer. He’s a brand builder, with decades in biotech innovation including three successful exits. Alan pitches stuff.
Bob Becker is our chief executive officer. He’s a scholar and ideologist, with decades in teaching and instructional systems design. Bob invents stuff.
In the realms we inhabit – entertainment, science, health, education – many see things and ask “Why?” We dream things that never were and ask “Why not?”
We also say (figuratively) that our Fellowship is on a road to Mordor. Not the garrison of trolls and orcs, but a real world armory of unhealthy lifestyles, diseased bodies, puzzled minds, and broken hearts. Our mission is not to join hordes of vendors selling trinkets and gadgets outside the walls of that armory, but to tear down the walls, overcome what’s inside, and help people enjoy more of their birthright. Wellness, well-being, longevity, and happiness.
We interviewed 35 stakeholders in our ecosystem: potential users and buyers of our video games, and influencers ranging from clinicians and scientists to health educators and organizers.
Humaginarium just completed the first leg of a vital expedition. We finished Introduction to Customer Discovery at the MWIN Midwest I-Corps Node. Right now we’re bivouacked on a narrow ledge under a brilliant star field. And we’re just below a rock face where the route leads upward: Phase Zero of I-Corps National.
For us Customer Discovery involved interviews with 35 stakeholders in our ecosystem: potential users and buyers of our video games, and influencers ranging from clinicians and scientists to health educators and organizers. We learned a lot about problems that haven’t been solved, needs that haven’t been met, constraints that haven’t been overcome, and desires that haven’t been satisfied by the status quo in health care and education.
One of the hardest things to do came first: narrowing our focus. Humaginarium wants to engage adult consumers of all kinds, but we had to define a precise market segment to avoid being swamped with data. So we chose consumers who have, or risk developing, type 2 diabetes.
Why type 2 diabetes? For technical reasons, because our computer model of that disease is ready to deploy. A lot of our foundational engineering exists. More importantly though, type 2 diabetes has social characteristics that made it eminently worthy of our attention:
It’s prevented, caused, controlled, even cured by patient agency
It’s hard to motivate patients to fight it, because it’s easy to ignore
It’s rampant and deadly
It will bankrupt individuals and the health care system if it isn’t stopped
Thanks to superb facilitators and coaches at the University of Michigan Center for Entrepreneurship, our bivouac is a good place to rest and reflect before the expedition continues.
Customer discovery is about making ourselves worthy of customers.
Humaginarium is flourishing in the Winter 2018 cohort of Introduction to Customer Discovery. Flourishing, as in beating our heads against a wall until the wall breaks.
The Introduction to Customer Discovery Course runs from the MWIN Midwest I-Corps Node at the University of Michigan. Humaginarium founders arrive from Illinois, Pennsylvania, and Georgia for half-day workshops in Ann Arbor. We’re joined there by coaches, facilitators, and fellow climbers on the slopes of ingenuity. We also meet online for tough love with examiners.
Customer Discovery is the first and most soul-crushing step in The Four Steps of the Epiphany, a bible for tech startups by Stanford professor Steve Blank. He designed Innovation Corps for the National Science Foundation as an entrepreneurial boot camp for nerds and geeks. Ahem.
So what is customer discovery? It’s a methodical investigation that answers the question “Who cares?”
You have breakthrough ideas. Who cares?
You make things better. Who cares?
You change lives. Who cares?
You monetize like Midas. Who cares?
The starting point of inquiry is always the same: Nobody cares. If you manage to find somebody who does, voila you found a customer. If you find a lot more, you may be on to something. You’re chances are maybe 10%.
The fascination of customer discovery is the way it deconstructs entrepreneurs. The things they value — their stories, beliefs, expectations, assumptions, knowledge, practice, experience, titles, prerogatives, certificates, hubris — all of that is reframed as baggage. Most baggage gets tossed aside as the litter of past lives, not the building blocks of the future.
So is customer discovery about finding customers? No, not really. It’s more about finding and making ourselves worthy of customers. We see a snow-capped summit of innovation gleaming in the distance, getting closer with every anxious step we take. And soldier on.
Humaginarium helps people feel good about themselves in a world that doesn’t.
In the beginning God created the heavens and the earth and a lot more besides. Nobody asked why and God didn’t say. The universe was not a tech startup.
Humaginarium is a tech startup. Everyday we’re asked why and other questions. What is it? When did it begin? Where’s it heading? How will it get there? This is what we say.
Why Humaginarium? Because nothing like it exists and because people need it. Lots of people. It will help them feel good about themselves in a world that doesn’t.
What is it? Scientific video games that reveal the human body in its majesty, beauty, complexity, and meaning. Not the cadavers of medical school, but the homo ludens of high culture. Played to enjoy, learn, improve health and well-being.
When did it begin? In Chicago in the spring of 2016. Grew from one founder with a dream into four earnest professionals. Still slogging through formative research and development. No short cuts. No mantras. No brass rings.
Where’s it heading? Near term to a working, testable prototype, a pre-money valuation, and a commercialization plan. Long term to an Atlas moment when the world pauses and considers what we did, and smiles gratefully.
How will it get there? Tireless unpaid contributions of executives and advisors. Leading to funding by the National Science Foundation, private foundations, angels, sponsors, and sooner than later consumers and patients who pay to play and learn for free. Amen
Imagine biology lessons where you experience your body as a fantasy rather than a fact.
Humaginarium.blog is an online diary of happenings in our startup. We’re sharing news, strategies, technologies, designs, milestones. And asking for help. If you like what we’re doing, you can follow us right here.
Humaginarium believes people don’t really understand their bodies. If they did, they would take better care of them and be healthier. They don’t because biomedicine is about as easy to understand as Ancient Greek.
We’re betting on the powers of video games and sims to change that. Imagine entertainment where you experience your body as a fantasy rather than a fact. Where you explore chemistry and biology in immersive adventures to overcome depression, pathogens, and genetic defects. Where you take charge of your life instead of delegating it to strangers.
Soon you won’t have to imagine such entertainment because Humaginarium is making it. We’re nudging folks to wellness.